Frequently Asked Questions

Here are some questions we often get asked:

How can we contact you?

Do you offer free quotations?

Are you insured while on our property?

How quickly will the work be done?

Do you work all year round?

Do you need electricity?

Will you clean up afterwards?

How can we pay you?

What is the best time of the year to prune our trees?

My neighbour’s tree is blocking out our light, what can be done?

Can our Leylandii hedge / trees be reduced in height?

What is a Tree Preservation Order?

Can you work on our trees if they have a preservation order (TPO) on them?

What about trees in a Conservation Areas?

If your question is not here please Contact James and he will be happy to help!


Q: How can we contact you?

Please fill out the form opposite with your enquiry, or phone, email or text James using the details to the right. Please leave a message if there is no answer as he may be up a tree!

Q: Do you offer free quotations?

Yes, Kent Gardening & Tree Surgery offer free, no obligation quotations for domestic and commercial clients. Please Contact James to arrange a site visit.

Q: Are you insured while on our property?

All gardening and tree surgery work is covered by our comprehensive public liability cover to five million pounds. All work will be risk assessed where deemed necessary.

Q: How quickly will the work be done?

We aim to fit the majority of work in within 2 -3 weeks but this can vary with the seasons. Works to trees requiring permissions or permits may take longer to organise.

Q: Do you work all year round?

Essentially yes we do, however some weather such as frosts, snow or strong winds sometimes affect our schedule

Q: Do you need electricity?

We are completely self-sufficient while working and do not require electricity as all of our equipment is petrol powered.

Q: Will you clean up afterwards?

Yes! Kent Gardening & Tree Surgery are very particular about cleaning up all waste created from our gardening and tree operations. All rubbish can be removed by us as required.

Q: How can we pay you?

We accept cheques, cash or online bank transfer for monies owed, the details can be found on the invoice we send you upon completion of the work carried out.

Q: What is the best time of the year to prune our trees?

Many trees can be pruned all year round however certain trees should only be pruned in the correct season. For example, walnuts are best done when in full leaf in the summer whereas fruit trees are best done in the winter. Please Contact James to discuss your requirements.

Q: My neighbour’s tree is blocking out our light, what can be done?

This is a common problem with trees in urban areas. Whilst it’s best to avoid neighbourly disputes, trees often cause issues. If the tree is blocking light from the garden only then little can be done, however if it is shading your house then there is a ‘right to light’. Contact James to arrange a visit to discuss the options available.

Q: Can our Leylandii hedge / trees be reduced in height?

Whilst ‘topping’ is often frowned upon as an arboricultural practice, it is often an option for Leylandii conifer trees and hedges. Removing the top can cause the side branches to bolt and therefore regular attention is required each year following the topping out of the tree(s).

Q: What is a Tree Preservation Order?

A Tree Preservation Order or TPO is a part of town and country planning in the United Kingdom. A TPO is made by a Local Planning Authority (usually a local council) to protect specific trees or a particular area, group or woodland from deliberate damage and destruction.

Q: Can you work on our trees if they have a preservation order (TPO) on them?

In order to work on the trees we will need to do an application to your Local Planning Authority. This is essentially asking for planning permission to work on the trees. There is no fee for this application it usually takes around 6 weeks to process and we can act as agents for the application.

Q: What about trees in a Conservation Areas?

If a tree is in a conservation area and is not covered by a TPO, we have to give written notice of proposed work to the local planning authority at least six weeks before the work starts. We do not need to give notice of work on a tree in a conservation area less than 7.5 centimetres (3 inches) in diameter, measured 1.5 metres (5 feet) above the ground level.


If your question is not here please contact James and he will be happy to help!